FAQs
frequently Asked questions (FAQs)
Here you can find answers to our most frequently asked questions. If you have any questions that haven't been answered below, do not hesitate to contact us via the live chat at the bottom right corner of the page. You can also reach us by phone at (800)818-3050 or by email at service@lushbanners.com.
Orders & Payment
- 1. Choose Your Products: Use the navigation tools to find your desired product by name or SKU.
- 2. Pick Options & Check Delivery: Select product options and review delivery dates and costs. Quotes can be downloaded or emailed.
- 3. Design & Proof: Use the online design tool or choose "Let Us Design." Includes one hour of free simple design or up to 3 edits.
- 4. Add to Cart & Choose Shipping: Add products to your cart and select shipping options, including blind shipping and multiple addresses.
- 5. Pay & Place Your Order: Pay using a credit card, PayPal, check, or purchase order (approval required).
We offer competitive quantity discounts, which are displayed on each product page. Discounts are applied automatically in the shopping cart. For larger quantities beyond the listed rates, please request a custom quote.
Turnaround time depends on:
- The speed of your proof approval and payment.
- The production speed you selected.
- Your chosen shipping method.
- Production times are detailed on each product page under “Production Time.” Ground shipping typically takes 3-5 business days, with expedited options available.
Rush order printing is available for many products, with select items offering last-minute printing for an additional cost. To expedite, choose the rush production option during checkout.
If you would like to see and feel the fabric before ordering, submit a sample request on this page: Submit Sample Request
No, full payment and proof approval are required before production starts due to the custom nature of our products. Shipping costs are non-refundable. We offer robust warranties—see our Warranty & Returns section for details.
We accept P/O from government entities, agencies, and public schools. Please contact us for more details.
Upload your tax-exempt certificate when registering an account or in your account dashboard We will review and apply the tax-exempt status upon approval.
Navigate to My Account > My Profile. In the designated field, you can add multiple email addresses separated by commas. Save your changes by clicking the yellow “Submit” button.
There is no specified limit. You can add multiple email addresses as needed, separating each with a comma.
Return to My Account > My Profile, and edit the list of email addresses, removing the ones you no longer want to include. Save your changes by clicking the yellow “Submit” button.
Designing & Proofing
Go to the desired product page, select the product options (e.g., single or double-sided), and choose from “Design & Proof Online,” “Upload Artwork & Proof Online,” “Upload Artwork Later,” or “Browse Design Templates.” Follow the user-friendly instructions in the designer interface.
For more information, please visit our “How to Design” page.
The timeline depends on your design option:
“Let Us Design”: Expect proof within 1-2 business days. You will receive an email notification when your proof is in your account and ready for approval. Online Design Studio: Receive your proof in real-time, and download it once approved.
We provide a free color-matching service. Specify CMYK values or PMS numbers with your vector artwork files, and separate each color into individual layers.
Check the details on our color matching service here:https://lushbanners.com/general-guidelines-for-critical-color-match
Read our guides to improve your design or image quality:
From Branding to Printing: 5 Steps for Top-Tier Art Files https://lushbanners.com/from-branding-to-printing-5-steps-for-top-tier-art-files
The Ultimate Guide to Display-Ready Photography and Hiring Freelance Photographers
https://lushbanners.com/ultimate-guide-to-photography-for-promotional-displays
Shipping & Receiving
We offer free shipping on orders over $399 to the contiguous United States (exclusions apply for long packages, accessories, and sale items).
For more information, please visit our Shipping & Delivery page
Yes, we offer APO/FPO shipping services. Please request a quote here: https://lushbanners.com/quote_create.php