Depending on the in-hand date and SKU / product(s) you have ordered, some products may ship from overseas via FedEx or UPS, but we always prepay for the Customs & Duties. You will not receive any C&D bills or invoices.

No, you will not have to pay any Customs and Duties if some products are shipped from overseas. We always prepay any Customs and Duties via FedEx or UPS for the best delivery experience.

• 1. Choose Your Products: Use the main navigation bar, the "quick start" tool, or the "quick search" bar to find the product by name or SKU.
• 2. Pick Options & Check Delivery: Choose product options and check delivery dates and costs. You can also download or email a quote from the product page.
• 3. Choose Design Method & Add to Cart: Design & proof online, upload files to proof in real time, or let us design for you. One hour of free simple design, or up to 3 edits, is included.
• 4. Return to Product & Repeat Steps 2-3: Total quantity discounts for multiple designs of the same product will be applied in the cart. Repeat these steps as needed until all designs have been added to the cart. *Helpful Hint* Name your designs for easy tracking.
• 5. Pay & Place Your Order: Select your payment method: credit card, PayPal, Check, or Purchase Order (prior approval required) are accepted. For more information, please visit this page.

• 1. account access: Log into your account on our website. Navigate to the "My Orders" section where you'll see your most recent orders.
• 2. Reorder Design: Find the design you want to reorder and click "Reorder This Design". Please note: Designs from orders placed before our new site launch are not yet available to reorder using this method. If a previous design is not available in your account, please contact us directly to reorder it.
• 3. Edit Product (Optional): If you need to make changes to the product click "Edit Product". Modify product options as needed. For example, you can:
  • Order graphic only this time
  • Upgrade the production speed
  • Change the quantity
• 4. Checkout: Once you've added all your designs and made any necessary changes, proceed with the checkout process. please visit this page.

We offer competitive quantity discounts, which are displayed on each product page. Discounts are applied automatically in the shopping cart. For larger quantities beyond the listed rates, please request a custom quote.

Turnaround time depends on:

1. The speed of your proof approval and payment.
2. The production speed you selected.
3. Your chosen shipping method.
4. Production times are detailed on each product page under “Production Time.” Ground shipping typically takes 3-5 business days, with expedited options available.

Rush order printing is available for many products, with select items offering last-minute printing for an additional cost. To expedite, choose the rush production option during checkout.

If you would like to see and feel the fabric before ordering, submit a sample request on this page: Submit Sample Request

No, full payment and proof approval are required before production starts due to the custom nature of our products. Shipping costs are non-refundable. We offer robust warranties—see our Warranty & Returns section for details.

We accept P/O from government entities, agencies, and public schools. Please contact us for more details.

Upload your tax-exempt certificate when registering an account or in your account dashboard We will review and apply the tax-exempt status upon approval.

Navigate to My Account > My Profile. In the designated field, you can add multiple email addresses separated by commas. Save your changes by clicking the yellow “Submit” button.

There is no specified limit. You can add multiple email addresses as needed, separating each with a comma.

Return to My Account > My Profile, and edit the list of email addresses, removing the ones you no longer want to include. Save your changes by clicking the yellow “Submit” button.

Go to the desired product page, select the product options (e.g., single or double-sided), and choose from “Design & Proof Online,” “Upload Artwork & Proof Online,” “Upload Artwork Later,” or “Browse Design Templates.” Follow the user-friendly instructions in the designer interface.

For more information, please visit our “How to Design” page.

The timeline depends on your design option:

“Let Us Design”: Expect proof within 1-2 business days. You will receive an email notification when your proof is in your account and ready for approval. Online Design Studio: Receive your proof in real-time, and download it once approved.

We provide a free color-matching service. Specify CMYK values or PMS numbers with your vector artwork files, and separate each color into individual layers.

Check the details on our color matching service here:https://lushbanners.com/general-guidelines-for-critical-color-match

Read our guides to improve your design or image quality:

From Branding to Printing: 5 Steps for Top-Tier Art Files https://lushbanners.com/from-branding-to-printing-5-steps-for-top-tier-art-files

The Ultimate Guide to Display-Ready Photography and Hiring Freelance Photographers

https://lushbanners.com/ultimate-guide-to-photography-for-promotional-displays

No, you will not have to pay any Customs and Duties if some products are shipped from overseas. We always prepay any Customs and Duties via FedEx or UPS for the best delivery experience.

Yes, we offer APO/FPO shipping services. Please request a quote here: https://lushbanners.com/quote_create.php