FAQs

frequently Asked questions (FAQs)

Here you can find answers to our most frequently asked questions. If you have any questions that haven't been answered below, do not hesitate to contact us via the live chat at the bottom right corner of the page. You can also reach us by phone at (800)818-3050 or by email at service@lushbanners.com.

Orders & Payment

  • 1. Choose Your Products: Use the main navigation bar, the "quick start" tool, or the "quick search" bar to find the product by name or SKU.
  • 2. Pick Options & Check Delivery: Choose product options and check delivery dates and costs. You can also download or email a quote from the product page.
  • 3. Design & Proof Online or Let Us Design: Design & proof online, upload files to proof in real time, or let us design for you. One hour of free simple design, or up to 3 edits, is included.
  • 4. Add to Cart & Choose Shipping: Total quantity discounts for multiple designs of the same product will be applied in the cart. Then choose shipping options, including blind shipping, multiple addresses & insurance.
  • 5. Pay & Place Your Order: Select your payment method: credit card, PayPal, Check, or Purchase Order (prior approval required) are accepted. For more information, please visit this page.
  • 1. Choose Your Products: Use the navigation tools to find your desired product by name or SKU.
  • 2. Pick Options & Check Delivery: Select product options and review delivery dates and costs. Quotes can be downloaded or emailed.
  • 3. Design & Proof: Use the online design tool or choose "Let Us Design." Includes one hour of free simple design or up to 3 edits.
  • 4. Add to Cart & Choose Shipping: Add products to your cart and select shipping options, including blind shipping and multiple addresses.
  • 5. Pay & Place Your Order: Pay using a credit card, PayPal, check, or purchase order (approval required).

We offer competitive quantity discounts, which are displayed on each product page. Discounts are applied automatically in the shopping cart. For larger quantities beyond the listed rates, please request a custom quote.

Turnaround time depends on:

  1. The speed of your proof approval and payment.
  2. The production speed you selected.
  3. Your chosen shipping method.
  4. Production times are detailed on each product page under “Production Time.” Ground shipping typically takes 3-5 business days, with expedited options available.

Rush order printing is available for many products, with select items offering last-minute printing for an additional cost. To expedite, choose the rush production option during checkout.

If you would like to see and feel the fabric before ordering, submit a sample request on this page: Submit Sample Request

No, full payment and proof approval are required before production starts due to the custom nature of our products. Shipping costs are non-refundable. We offer robust warranties—see our Warranty & Returns section for details.

We accept P/O from government entities, agencies, and public schools. Please contact us for more details.

Upload your tax-exempt certificate when registering an account or in your account dashboard We will review and apply the tax-exempt status upon approval.

Navigate to My Account > My Profile. In the designated field, you can add multiple email addresses separated by commas. Save your changes by clicking the yellow “Submit” button.

There is no specified limit. You can add multiple email addresses as needed, separating each with a comma.

Return to My Account > My Profile, and edit the list of email addresses, removing the ones you no longer want to include. Save your changes by clicking the yellow “Submit” button.

How to Reorder

Log into your account on our website, navigate to the "My Orders" section, find the design you want to reorder, and click "Reorder This Design".Watch our video walkthrough here.
Yes, after selecting "Reorder This Design," you can click "Edit Product" to modify options such as quantity, production speed, or ordering graphics only.
Designs from orders placed before our new site launch may not be available for reordering through this method. If you can't find a previous design in your account, please contact us for support.
We have backups of most art files previously ordered. Once your files have been added to your account, they are available indefinitely. If you're unable to locate an older design, please contact us for support.

Designing & Proofing

Go to the desired product page, select the product options (e.g., single or double-sided), and choose from “Design & Proof Online,” “Upload Artwork & Proof Online,” “Upload Artwork Later,” or “Browse Design Templates.” Follow the user-friendly instructions in the designer interface.

For more information, please visit our “How to Design” page.

On the product page, select your product options and scroll to the bottom to find the design options. Choose the appropriate design tool and follow the instructions for a seamless experience. design studio video walkthrough.

The timeline depends on your design option:

“Let Us Design”: Expect proof within 1-2 business days. You will receive an email notification when your proof is in your account and ready for approval. Online Design Studio: Receive your proof in real-time, and download it once approved.

Choose the “Let Us Design” option, provide design instructions, and upload your artwork files. Our team will create a design for you.
This service includes basic layouts of images and text on our templates with up to three edits or one design hour. Ready-to-print graphics must be provided.
Submit your artwork for a free review here: https://lushbanners.com/free-artwork-file-review We’ll ensure everything is in order before you proceed with your order.
Our flat-rate design service includes a complete design with free edits, excluding third-party graphic purchases. Learn more here: https://lushbanners.com/flat-rate-graphic-design-service/

We provide a free color-matching service. Specify CMYK values or PMS numbers with your vector artwork files, and separate each color into individual layers.

Check the details on our color matching service here:https://lushbanners.com/general-guidelines-for-critical-color-match

Our digital printing process allows any number of colors within the CMYK spectrum. PMS (or Pantone Colors) are used only when a critical color match (https://lushbanners.com/general-guidelines-for-critical-color-match/) is needed. We cannot print RGB colors.

Read our guides to improve your design or image quality:

From Branding to Printing: 5 Steps for Top-Tier Art Files https://lushbanners.com/from-branding-to-printing-5-steps-for-top-tier-art-files

The Ultimate Guide to Display-Ready Photography and Hiring Freelance Photographers

https://lushbanners.com/ultimate-guide-to-photography-for-promotional-displays

Shipping & Receiving

A notification email with tracking details will be sent when your order ships. You can also track your order in the “My Orders” section of your account.
You can estimate shipping costs directly on the product page by entering your zip/postal code and clicking "Calculate." Alternatively, add items to your cart to see various shipping options, including Ground, 2-Day, and Overnight.

We offer free shipping on orders over $399 to the contiguous United States (exclusions apply for long packages, accessories, and sale items).

For more information, please visit our Shipping & Delivery page

Yes. Add multiple shipping addresses in your account, then add products to your cart for each address and proceed to checkout. You can also add multiple addresses during checkout.

Yes, we offer APO/FPO shipping services. Please request a quote here: https://lushbanners.com/quote_create.php

Yes, we ship internationally with competitive rates. Please request a quote here: https://lushbanners.com/quote_create.php
Route shipping insurance provides peace of mind by covering your shipment against loss, theft, or damage.
We offer blind shipping for resellers and partners. Contact us for more details.
For trade shows and events, we offer expedited and special shipping options. Contact our customer service team to discuss your requirements.

Warranty, Returns, and Service Tickets

Read our detailed warranty and return policy here: https://lushbanners.com/warranty-returns/
Submit a service ticket through our website: https://lushbanners.com/submit-a-service-ticket/
Maintenance guidelines are available on the product/category page under the “Care & General Info” section.
For specific information on making claims for flag banners, please refer to the Flag Banners Claim Guidelines here: https://lushbanners.com/guidelines-for-flag-banner-claims/
Understand how UV exposure affects your products and what you can do to mitigate fading: https://lushbanners.com/uv-proof-printing/
For urgent orders, please follow our Rush Order Guidelines to ensure timely delivery: https://lushbanners.com/rush-last-minute-orders/